Wednesday, June 26, 2019

Personalization and productivity in the future of work

Within our Innovation Hub at Citrix Synergy, we shown numerous ideas and prototypes that demonstrated areas of our vision for the way Citrix will shape the way forward for work, empowering users of all types with unified, secure, and reliable use of all the apps and content they should be productive.

Our demos, the Contextual Workspace, highlighted numerous facets of our vision, including:

  • Personalized encounters
  • Automation and assistance
  • 4th-generation human-computer interfaces


We demonstrated a glimpse to return using a mix of existing Citrix and third-party technologies, completely new prototypes, and novel integrations. If you wish to cut towards the chase, you will find a video from the demo in the finish of the blog publish.



Personalized Encounters


For the demo we find the setting of the modern workplace, placed in an adaptable manner without assigned desks, cubes, and offices, but instead, with some spaces you can use by worker. This really is being a common model, which is ideal for the employers, who take advantage of more effective utilization of space and for that reason lower costs. But it is also great for employees, who aren’t limited one type of space. They are able to move about throughout the day and employ spaces that fit the job they're performing at that time.

However, the possible lack of an individual, assigned space comes with other effects. Permanent personalization of this space is, obviously, no more possible, and each time a user moves to a different space, they have to spend time setting it on their own. For instance modifying the chair and desk, the sunlight, your window blinds, and also the thermostat for their preferences. Additionally they lose such things as somewhere to place a photograph from the family, dog, or perhaps a favorite vacation. This may appear minor, but it’s a part of developing a work atmosphere in which the user could be comfortable and happy - along with a happy and comfy worker is really a productive worker.

Obviously Citrix Workspace can already virtualize apps and knowledge so that a person can safely access them everywhere. We attempted to show the way we could extend this idea from software assets towards the physical world. Are we able to virtualize physical space, too?

Our demo develops the growing abilities from the smart, or connected, office. Many recently built or refurbished structures are using connected furniture, that has the capacity to regulate itself to some user’s configured preference. Lighting and temperature control are progressing in the comparatively closed realm of the older CAN bus systems to individuals connected via IP and getting APIs - in the same way to how smart lighting and temperature control systems have grown to be commonplace in your home.

As Citrix Workspace can already take care of the personalization of the virtual desktop, why don't you your physical desk, too?

To do this, we built a prototype that stores user preferences within the cloud, using a mix of statically configured preferences and individuals learned from the way a user by hand creates their space. Whenever a user enters an area (which can be a desk within an open office, a gathering room, a huddle space, etc.), they affiliate themselves with this space. For that Synergy demo, we did this by getting the consumer scan a QR code displayed on screen using the Citrix Workspace application running on their own mobile phone, however it could as well be achieved using location technologies for example beacons or NFC.

This takes hold motion the personalization: the Workspace hub functions being an IoT hub, contacting the different devices within the space, such as the LOGICDATA LOGIClink height controller for that sit-stand desk, the sunlight APIs, as well as digital photo frame. Furthermore, the user’s Citrix Workspace session roams towards the workspace hub and it is screen, inside a conceptually similar manner to the existing Citrix Casting, however in this situation for the whole Workspace as opposed to a single virtual application or desktop.

All this implies that within a few moments of entering the area, the consumer includes a working atmosphere that’s familiar for them, and they’re prepared to begin work immediately. Besides this enhance the working atmosphere, it time saving establishing the area by hand, enabling the consumer to take more time on productive activities. Most of the Synergy attendees that saw this demo recognized using their own organizations the difficulties produced by non-assigned working spaces and may observe how an answer in line with the concepts within the demo may help address them.

Automation and Assistance


Wouldn’t it's great if everyone had a helper that will enable them to rapidly find what they desire where they should be and would take proper care of repetitive and mundane tasks? At Citrix we’re focusing on the Citrix Va, which is area of the Citrix Workspace and can just do that. For all of us, an online assistant (Veterans administration) is not only a voice or chatbot interface to existing interfaces, it’s a smart service than may use understanding developed by observing users to know their demands and proactively enable them to become more productive.

First, we demonstrated an easy, transactional illustration of locating a document utilizing a voice search. The demo demonstrated an easy look for recent files of the given type. Nevertheless the natural-language nature of the Veterans administration causes it to be appropriate for additional complex queries in which a traditional interface will need the consumer to input or choose values in a number of UI fields, which increases the time come to carry out the search. Imagine having the ability to type or say, “Find the presentation I edited on Monday mid-day a week ago after i was around the train,” and getting the Veterans administration turn that right into a appropriate query, refined by location data, to understand the particular period of time I had been around the train.

Second, we would have liked as one example of the way a Veterans administration will go beyond transactional query/response cases, and perform delegated tasks. The demo scenario would be a situation where one user wanted to obtain a second user (we pretended it had been our Chief executive officer, David Henshall, within the demo) to supply some input to some spreadsheet. This activity is, obviously, possible today with Citrix Workspace. The very first user can produce a shared folder, adding the 2nd user into it by finding them within the address book. Then they copy or slowly move the spreadsheet into that folder and also have the system send a note towards the second user notifying them the file continues to be shared. After supplying the needed input the 2nd user would message to repeat the task have been completed.

Within our demo we demonstrated the Veterans administration automating this whole process. The very first user simply states, “Ask David to edit this document.” The Veterans administration uses context to infer exactly what the user meant. What is the “David” within the user’s workgroup? What is the “David” the user frequently interacts with? What is the “David” logged in a nearby workspace hub? Within this situation it's the latter, according to us knowing where each desk is into the spotlight. The Veterans administration, getting requested for confirmation, automates the entire process of allowing the shared folder and discussing the document with David. After that it transmits a notification to David, by means of a microapp, which helps David to determine this among his other prioritized tasks and open the document in one click. After he makes his changes, the Veterans administration gets control and communicates the alterations to the originating user.

This short demo demonstrated the way a Veterans administration can help to save a couple of precious minutes that will otherwise happen to be allocated to by hand navigating UIs. Imagine the way a couple of minutes saved on such things as this, which occur many occasions every single day, could accumulate. Additionally, it permitted David to accomplish his task without getting to change to email, click a URL within an email, and so forth - he could do his work immediately in Citrix Workspace.

4th Generation Human-Computer Interfaces


The way in which we’re getting together with computers is altering. Steve Wilson, Citrix VP for Cloud, describes this progression in the blog publish IoT and also the Beginning from the fourth Gen Interface. Essentially, I love to consider it as being the progression from “computer-shaped” interfaces to “human-shaped” interfaces, allowing people to talk with computing systems in new methods like voice and gesture recognition. Obviously, similar to many “new” technologies, voice control has existed for any lengthy time. However, advances in speech recognition, natural-language processing and understanding, and also the accessibility to sufficient computing power make voice interfaces much more helpful and reliable than in the past.

Several Synergy attendees noted how using voice interfaces, such as the use cases i was demonstrating, is essential within their organizations to assist users with assorted special needs access their workspace sources.

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